Corum Community Newsletter - November 2017

13 November 2017

Public Holiday Support

With holidays just around the corner, we want to get you in the mood by giving you peace of mind about how we will support you at this time.

Corum will be open from 9am to 5.30pm (AEDT) these public holidays:

  • 25 Dec, 2017 (Christmas Day)
  • 26 Dec, 2017 (Boxing Day)
  • 1 Jan, 2018 (New Years Day)

Corum will continue to operate as usual outside these dates, namely:

  • Monday to Friday: 7:30am to 9pm AEDT
  • Saturday: 8:30am to 7pm AEDT
  • Sunday: 9am to 5:30pm AEDT

If you need help during these holidays, please call our Support Team on 1300 760 022.

Microsoft Windows XP Support Ends 31 Dec, 2017

Microsoft support for Windows XP ended 8 April 2014. After an extra 3 years, Corum must also end its extended support on 31 Dec, 2017.

What does this mean?

From 1 Jan 2018, our minimum software requirements will change.

Corum LOTS POS & Dispense will soon only be updated from Windows 7 and Windows 10 onwards (we do not support Windows 8). That means anyone running their pharmacy on Windows XP in 2018 could become exposed to unnecessary risks and costs.

If you are still running Windows XP in 2018 and request technical support, please be aware this will incur a service charge, details of which are available from your Account Manager.

Anyone running Windows 7 or 10 will continue to enjoy our expert support under the current Service Level Agreement.

Have you upgraded your operating system from Windows XP?

If you have not done so already, Corum strongly advises that you upgrade from Windows XP to a more recent operating system to avoid unnecessary risks and costs.

Need help?

Please call your Account Manager, or call us on 1300 669 865.

What’s New @ Corum LOTS?

In Corum LOTS POS & Dispense, customers already have a powerful solution. In October, Corum gave customers a further improved user experience and many new features.

Recent Product Upgrades

  • Corum LOTS POS
  • Corum LOTS Dispense

Already tested in over 100 early access sites, the latest upgrade version (R98) of Corum LOTS POS & Dispense commenced general release in October.

A key feature of this latest upgrade is that it lets you seamlessly toggle between Classic and Streamline single-page view on any terminal.

“The new single-page view is a dream. Customers loved it in testing,” said Vickie Edwards, General Manager Sales & Marketing. "The upgrade has many amazing enhancements for our customers, who we can clearly see are under more pressure these last few years. This release represents our ongoing commitment to improving their lives by working tirelessly to design the world's best pharmacy platform," said Anil Roychoudhry, Head of Technology.

Corum LOTS POS upgrade (R98)

October saw Corum LOTS POS add these new features:

  • Tyro Payments
  • Pay into Cash Drawer

Corum LOTS Dispense upgrade (R98)

October also saw Corum LOTS Dispense add some features too:

  • MediSecure V3 Barcodes Enabled (new)
  • Our Pills Talk (new)
  • Dispensing Regulation 24 Drugs (enhanced)
  • Dispensing OTC items (enhanced)
  • Online Help (enhanced)

To learn more about either the LOTS POS or LOTS Dispense upgrade, please call your Account Manager, or call us on 1300 760 022.

New Talent

As part of its ongoing commitment to innovation and customer service, Corum continues its investment in talented people and warmly welcomes the following permanent new staff:

Bhupender Singh, Senior Software Developer
Bhupender is an experienced IT professional. In the past, he has participated in digital transformation projects focused on finance, surveillance and supply chain logistics. Bhupender is a talented developer, having honed core skills in C#, WCF, SSRS and SQL Server over many years of practice.

Johnny Nguyen, Technical Support
Johnny has previously worked in the pharmacy industry for 7 years. After graduating with his Bachelor degree, he initially worked as a Pharmacy Technician where he was promoted to Pharmacist in Charge. Johnny joins Corum as a highly skilled and talented Technical Support.

Welcome aboard Bhupender and Johnny!

Corum Celebrates Diwali, and the Community Spirit

Supporting community health in body, mind and spirit is very important to Corum. You could say that promoting holistic community health is at the core of our values and mission. As such, Corum took great delight on October 20 in celebrating the Indian festival of Diwali with staff, some of whom were born in India.

A popular Hindu festival, Diwali signifies the victory of:

  • Light over darkness
  • Good over evil
  • Knowledge over ignorance
  • Hope over despair

The festival has a simple message, let light shine within yourself, and shine this light to the world outside. It is a time for introspection, to contemplate and dispel all forms of darkness. As you can imagine, candlelight is a significant feature of Diwali, making it a very warm and atmospheric festival.

While Diwali is observed with much joy and happiness, it is also one of the biggest shopping seasons in India. People buy new clothes for themselves and their families, as well as gifts, appliances and kitchen utensils. Even expensive items like cars and gold jewellery.

People also buy gifts for family members and friends which typically include sweets, dry fruits and seasonal specialties depending on regional harvests. Corum staff certainly enjoyed their sweets this year!

Diwali is also the period when elders tell children ancient stories about battles between good and evil. Girls and women are encouraged to enjoy activities together, like creating rangoli (art) and other creative patterns on floors, door entries and walkways. Youth and adults are also invited to help with lighting and preparing for patakhe (fireworks).

Corum was pleased to celebrate Diwali, as it is any holistic community health initiative.

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