Corum Community Newsletter - December 2017

20 December 2017

On 1st January 2018, Will You Be Ready for the International Harmonisation of Ingredient Names?

In different countries, different names are used to describe the same medicine ingredient.

Some medicine ingredient names in Australia have become out of date.

The International Harmonisation of Ingredient Names (IHIN) initiative takes effect on Monday, 1st January 2018. This will update some medicine ingredient names used in Australia to align with those used internationally.

To reduce the time impact of processing existing scripts already in circulation for our clients during this "Harmonisation Phase", Corum will retain the old medicine ingredient names for the purposes of drug look-up and escript scanning. To minimise any dispensing errors, we are also developing a long-term solution that will be available in future software updates. These updates do not affect the medication.

Information about IHIN can be found on the Corum LOTS and Amfac start pages.

More information can also be found here:

For clarity, a simple workflow for Corum LOTS and Amfac is also available here.


Negative Date of Birth (DOB)?

Have you added a customer’s DOB into Corum LOTS Dispensing, either in Classic or Streamlined mode and found the age has become negative when you returned?

Correct DOB entered by you:

Negative DOB when you returned to the patient’s record:

Is this happening to you?

This is caused by default settings for the two-digit year-of-birth format (e.g. "60", for 1960) in MS Windows. To fix this, please contact your Account Manager or call us on 1300 760 022.


Change of Ownership?

Have you recently taken ownership of a new pharmacy?

Firstly, congratulations! As Australia’s clear choice in pharmacy POS and Dispense software, Corum has you covered. Our first duty of care to you is to ensure you do not risk your PBS Online, eRx or Medisecure services.

That is why we urge you to please send all signed Change of Ownership forms to Corum at least 48 hours before the settlement date so we can update your details in Corum LOTS.

If you do not send us your forms in time, you may experience delays in activating your new Approval details in LOTS and associated services such as PBS Online, eRx or Medisecure.

Is it easy to send your Change of Ownership forms to Corum? Yes.

Here are 2 easy ways to submit signed Change of Ownership forms:

If you need any help with your Change of Ownership forms, we are here for you. Simply contact your Account Manager, or call us on 1300 669 865.


Need Help These Holidays?

Pharmacy pressures these holidays can be substantial, especially since most pharmacies will only have skeleton staff. This can cause a heightened sense of isolation and anxiety.

To help minimise the stress, Corum has prepared a handy staff ‘tool’ that can be printed and completed with emergency contact information for:

  • IT Support
  • Staff Support

If you need help from us, the tool also provides contact details for our:

  • Technical Support
  • Live Chat
  • Online Help

It even includes “4 Easy Steps to Protect Your Data” and handy information about our holiday opening hours!

Download it today. PDF available here.


Professional Services and Non-communicable Diseases

According to the World Health Organisation (WHO), the four main types of Non-communicable Diseases (NCDs) are cardiovascular diseases, cancer, chronic respiratory diseases and diabetes. These represent 63% of all annual deaths, globally.

On 10th October, WHO announced the establishment of a new high-level commission on NCDs. The commission’s aim is to identify innovative ways to curb the world’s biggest causes of death and extend life expectancy for many.

Dr Tedros Adhanom Ghebreyesus, WHO Director-General, said “We urgently need new approaches and action on a dramatically different scale if we are to stop people dying unnecessarily from NCDs.”

In 2018, world leaders will meet again at the third United Nations High-level Meeting to discussion NCDs, which will undertake a comprehensive review of the global and national progress achieved in putting measures in place that protect people from dying too young from heart and lung diseases, cancers and diabetes.

Community pharmacies can play a key role in mitigating NCDs by providing an array of services, including:

  • Health checks
  • Smoking cessation
  • Blood pressure and cholesterol monitoring
  • Diabetes services
  • Inhaler techniques
  • Weight loss management
  • Dietician services

For more information about the WHO announcement, visit here.


Corum Health Services Products

Point of Sale and Dispense

Stock Management and Control

  • Pharmascan Mobile stock management - now with in-store stock transfers to...
  • Corum Safeguard Plus Get total pharmacy backup with new Corum Safeguard Plus: one...
  • RPM Total Head Office management
  • Corum EzyLink Automated accounting integration

Contact Us

Technical Support

Phone: 1300 760 022
Email: support@corum.com.au  
LiveChat: Available via our Support Page

24 hour technical phone support is available.

Sales 

Phone: 1300 669 865
Email: sales@corum.com.au

Monday to Friday
7:30am - 9:00pm AEST

Saturday
8:30am - 7:00pm AEST

Sunday and Public Holidays
9:00am - 5:30pm AEST

Address:
Level 20, 347 Kent Street
Sydney, NSW 2000

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